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Critical success factors for on-line course resources

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Computers & Education Volume 36, Number 2, ISSN 0360-1315 Publisher: Elsevier Ltd


A multiple case study was used to evaluate hypotheses on the critical success factors for on-line course resources in a tertiary setting. The evolution of educational media and methods leading up to the usage of such resources are also briefly discussed. The findings show that in order for on-line course resources (such as discussion forums) to be used (as compared to implemented) successfully, the critical factors that need to be considered are: human factors pertaining to the instructors; the instructors' and students' technical competency; the instructors' and students' mindset (about learning); the level of collaboration intrinsic in the course; and the level of perceived IT infrastructure and technical support.The study shows that it is essential for all these factors to be considered in a holistic fashion; the inadequacy of even one of these factors would have an immensely detrimental affect on the overall success of the on-line resource. Any institution intending to invest in such resources or any instructor wishing to use such resources should deliberate these factors holistically.


Benson Soong, M.H., Chuan Chan, H., Chai Chua, B. & Fong Loh, K. (2001). Critical success factors for on-line course resources. Computers & Education, 36(2), 101-120. Elsevier Ltd. Retrieved July 6, 2022 from .

This record was imported from Computers & Education on February 1, 2019. Computers & Education is a publication of Elsevier.

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