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Return on Learning: Applying Hard Numbers to Soft Skills
PROCEEDINGS

, Rosetta Stone, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Orlando, Florida, USA ISBN 978-1-880094-83-9 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

In today’s corporate environment, enhancing employees’ soft skills is critical for business success. Developing employees’ EQ—Emotional Intelligence Quotient—improves their skill in decision-making, problem-solving and communication. But measuring the financial impact of soft skills presents challenges. Relying solely on anecdotal data, organizations struggle to win long-term support for these initiatives. Yet hiring and training skilled employees for international assignment is crucial as the pace of globalization increases, and measuring the success of soft-skills training is important to ensure long-term viability of investment and payoff. This session outlines the optics and data necessary to evaluate soft skill initiatives. Highlighting an approach that assigns financial value to soft skill initiatives within organizations, participants will experience a proprietary Return on Learning (ROL) model implemented by Rosetta Stone for language-learning solutions.

Citation

Frazier, J. (2010). Return on Learning: Applying Hard Numbers to Soft Skills. In J. Sanchez & K. Zhang (Eds.), Proceedings of E-Learn 2010--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 1698-1704). Orlando, Florida, USA: Association for the Advancement of Computing in Education (AACE). Retrieved February 18, 2020 from .

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