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One-stop shop student support services: A journey toward implementation
PROCEEDINGS

, , Florida Atlantic University, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Kona, Hawaii, United States Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

Student retention continues to be the driving force for institutional student support services initiatives. Although student support mechanisms have improved over the years, learners requirements have not changed, they still require the same quality and level of support to ensure optimum success rates. In an effort to increase enrollment, traditional institutions now offer online degree programs. If an institution is enrolling students in online degree programs, it is imperative to provide those students with services of equal quality to those offered to campus based students. Otherwise, these online students cannot be expected to succeed at the same rate as the campus students. This best practices session will showcase the efforts of a University Center for eLearning and its Student Support team to build and implement a comprehensive one-stop shop student support web portal with the intention of enhancing the online student experience and ultimately improving student retention rates.

Citation

Arome, G. & Brown, V. (2015). One-stop shop student support services: A journey toward implementation. In Proceedings of E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (p. 52). Kona, Hawaii, United States: Association for the Advancement of Computing in Education (AACE). Retrieved August 19, 2019 from .

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