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Instructor Help Seeking Behaviors in Web Based Teaching Using a Learning Management System
PROCEEDINGS

, , , Cleveland State University, United States ; , Bowling Green State University, United States

EdMedia + Innovate Learning, in Montreal, Quebec, Canada ISBN 978-1-939797-16-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC

Abstract

Online education has been growing at an unprecedented rate in recent years. While much research has been conducted regarding student help seeking behaviors in web-based learning, little is known about instructor help seeking behaviors in web-based teaching. The present study aims to examine college instructors’ help seeking behaviors while using the most popular learning management system (Blackboard) in higher education. Data on all 611 instructor-initiated tickets during fall 2014 at a mid-western university were retrieved from the campus e-learning center. Initial analysis indicated that instructors sought help from the e-learning staff with a wide variety of course development and management efforts. Their help seeking behaviors also showed an interesting pattern that roughly aligned with the academic calendar.

Citation

Liu, X., Winkler, D., Koc, S. & Li, L. (2015). Instructor Help Seeking Behaviors in Web Based Teaching Using a Learning Management System. In S. Carliner, C. Fulford & N. Ostashewski (Eds.), Proceedings of EdMedia 2015--World Conference on Educational Media and Technology (pp. 1016-1019). Montreal, Quebec, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved December 8, 2019 from .

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