Seven Benchmarks for Information Technology Investment
Educause Quarterly Volume 25, Number 3, ISSN 1528-5324
Offers benchmarks to help campuses evaluate their efforts in supplying information technology (IT) services. The first three help understand the IT budget, the next three provide insight into staffing levels and emphases, and the seventh relates to the pervasiveness of institutional infrastructure. (EV)
Smallen, D. & Leach, K. (2002). Seven Benchmarks for Information Technology Investment. Educause Quarterly, 25(3), 22-27.