A lifecycle model for online learning management: 21 critical metrics for the 21st century
Internet and Higher Education Volume 3, Number 1, ISSN 1096-7516 Publisher: Elsevier Ltd
Online learning environments (OLEs) are difficult to manage. They depend on many interconnecting networks and systems that all must function effectively, all the time. In this article, the authors present a model that depicts 21 metrics that managers can use to measure and monitor the online systems in order to assure continued effective current operations, network operations, and future operations. These metrics were developed over 17 years of operation in an OLE at Nova Southeastern University (NSU) in Fort Lauderdale, FL. The metrics, as used in this article, are concerned with the process of measuring and specifying expectations for performance.
Scigliano, J.A. & Dringus, L.P. (2000). A lifecycle model for online learning management: 21 critical metrics for the 21st century. Internet and Higher Education, 3(1), 99-115. Elsevier Ltd.