Information Technology and Organizational Change
Journal of Technical Writing and Communication Volume 31, Number 1, ISSN 0047-2816
Examines three sought-after Instructional Technology Outcomes (increased productivity, managed change, and enhanced human abilities) concluding that much of IT falls short through impoverished implementation planning and blind faith in technology to solve problems. Discusses four areas of opportunity. Argues that these factors may culminate in increased emphasis on communication and potentially revitalize the profession of technical communication. (SR)
Carlson, P.A. (2001). Information Technology and Organizational Change. Journal of Technical Writing and Communication, 31(1), 77-95.