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End User Training: A Decade of Research

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International Academy for Information Management Annual Conference,


End user training research has uncovered principles applicable to many forms of training and education. In an attempt to determine useful principles for IS (information systems) educators, the top 12 MIS (management information systems) journals were systematically reviewed to locate all of the end user training articles that were published in those journals from 1980 to 1996. A total of 20 articles were found, spanning the decade from 1987 to 1996. These articles were divided into seven streams of research: (1) training and user acceptance/satisfaction; (2) training methods; (3) trainee characteristics; (4) the need for training; (5) evaluating training; (6) the training environment; and (7) the organizational environment. The articles within each stream of research are discussed and the results evaluated. Possible directions for future research are given, and some conclusions on the current state of end user training research are offered. (Contains 29 references.) (Author/AEF)


Gjestland, C., Van Slyke, C., Collins, R. & Cheney, P. (1997). End User Training: A Decade of Research. Presented at International Academy for Information Management Annual Conference 1997. Retrieved March 7, 2021 from .

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