Online Services to AT&T Employees
Library Trends Volume 47, Number 1, ISSN 0024-2594
Discusses the stages of transformation that occurred in AT&T's information services and how end-users participated in the process. Topics include moving from traditional to electronic services; users' needs and expectations; library staff; vendor partnerships for outsourced services; and evaluating service quality. (Author/LRW)
Brown-Woodson, I.A. (1998). Online Services to AT&T Employees. Library Trends, 47(1), 172.