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Virtual tutor training – The JOB Experience

, Learn Net Advisors & Research, United Kingdom ; , Bournville College of Further Education, United Kingdom

EdMedia + Innovate Learning, in Norfolk, VA USA ISBN 978-1-880094-42-6 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC


The JOB project (JOB, 2000) was a European funded programme run between January 1998 to June 2000. This involved a consortium of partners in Birmingham, UK, and a network of transnational partners across Europe (GATE, 2000). The aim of the project was to develop remote vocation guidance to disabled people in their own home, fully utilising computer mediated communication. One of our concerns was about how to prepare tutors to work remotely, through Computer Mediated Communication (CMC) and as a result we developed our own Virtual Tutor training within JOB. This was accredited through the Open College Network of the West Midlands, and consisted of 5 units up to level 3. Since 1998, over 120 Virtual Tutors have now been trained. Learners have been recruited from Higher Education, Further Education, Adult Education, health and social care and some unemployed people from disadvantaged groups. This programme is accredited and is delivered remotely using Computer Mediated Communication. Our evaluation indicates that this has been a positive experience for the learners even though, for some, it has been a steep learning curve particularly around mastering technology. In this paper the key issues for learners are described.


Garner, R. & Dilloway, M. (2001). Virtual tutor training – The JOB Experience. In C. Montgomerie & J. Viteli (Eds.), Proceedings of ED-MEDIA 2001--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 551-556). Norfolk, VA USA: Association for the Advancement of Computing in Education (AACE). Retrieved December 7, 2022 from .



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