Journal of Educational Technology Systems Volume 36, Number 2, ISSN 0047-2395
As technology evolves rapidly, users of technology products and interactive computing systems are no longer only satisfied with the levels of product efficiency and effectiveness. Users are also looking for emotional satisfaction from using and interacting with the products. With powerful interactive features technology can potentially deliver more and more technology products and interactive computing systems are developed toward satisfying users both efficiently and emotionally. This article reviews different emotions incorporated into usability and design for technology products and interactive computing systems; and discusses the importance of emotional usability and the need for it.
Shih, Y.H. & Liu, M. (2008). The Importance of Emotional Usability. Journal of Educational Technology Systems, 36(2), 203-218.