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Holeton, R. (1999). Constructive “Noise in the Channel”: Effects of Controversial Forwarded E-mail in a College Residential and Virtual Community. In B. Collis & R. Oliver (Eds.), Proceedings of ED-MEDIA 1999--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 652-657). Seattle, WA USA: Association for the Advancement of Computing in Education (AACE).