Not Missing the Future: The Case for Technology and Business Process Change
College and University Volume 86, Number 2, ISSN 0010-0889
As technology has evolved, the opportunity to transform and enhance the business processes of academic records managers has become more attractive. Many institutions embrace business-process change as a part of their ongoing strategy, but others defer--or simply avoid--any such change. But now more than ever, according to this author, it is imperative that all higher education institutions closely examine how they perform the critical job of processing and protecting academic records.
VanDenBerg, D. (2010). Not Missing the Future: The Case for Technology and Business Process Change. College and University, 86(2), 55-56.