Design-based Research and its Application to a Call Centre Innovation in Distance Education
CJLT Volume 31, Number 2, ISSN 1499-6677 e-ISSN 1499-6677 Publisher: Canadian Network for Innovation in Education
Design-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to address this need. The four phases of design-based research (Bannan-Ritland, 2003) are explicated and an example, in which design-based methods are used to develop and assess a call centre innovation at Athabasca University, is presented.
Anderson, T. & Anderson, T. (2005). Design-based Research and its Application to a Call Centre Innovation in Distance Education. Canadian Journal of Learning and Technology / La revue canadienne de l’apprentissage et de la technologie, 31(2),. Canadian Network for Innovation in Education.
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