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Miller, C. & Hokanson, B. (2011). Designing the Online Learning Experience: A Role-Based Design Perspective. In C. Ho & M. Lin (Eds.), Proceedings of E-Learn 2011--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 2031-2038). Honolulu, Hawaii, USA: Association for the Advancement of Computing in Education (AACE).