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Andrews, C. & Moulton, S. (2009). Effects of an E-Learning Support Help Desk on the Implementation of E-Learning Technologies by University Faculty. In T. Bastiaens, J. Dron & C. Xin (Eds.), Proceedings of E-Learn 2009--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 3429-3434). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE).