Effectiveness of Using an Intelligent Tutoring System to Train Users on Off-the-Shelf Software PROCEEDINGS
Claver Hategekimana, Wenatchee Valley College, United States ; Stephen Gilbert, Iowa State University, United States ; Stephen Blessing, University of Tampa, United States
Society for Information Technology & Teacher Education International Conference, in Las Vegas, Nevada, USA ISBN 978-1-880094-64-8 Publisher: Association for the Advancement of Computing in Education (AACE), Chesapeake, VA
This study addresses the potential of using an intelligent tutoring system (ITS) to tutor on off-the-shelf (OTS) software. ITSs have been successfully used to tutor on a variety of learning domains, but there has been little research comparing ITS-based training on an OTS application with traditional software training approaches such as books or interactive software simulations. The work presented here includes procedures and results for training and evaluation using three methods: book-based, interactive simulation, and an ITS. We found that there were some associations between the training method and training experiences. Book-based training exhibited higher scores on both task performance and system usability perception, while better times were recorded for the simulation approach. Concept acquisition score was not found to significantly correlate with training method. We concluded that if an ITS is to be a tutor on OTS applications then further refinements are needed.
Hategekimana, C., Gilbert, S. & Blessing, S. (2008). Effectiveness of Using an Intelligent Tutoring System to Train Users on Off-the-Shelf Software. In K. McFerrin, R. Weber, R. Carlsen & D. Willis (Eds.), Proceedings of SITE 2008--Society for Information Technology & Teacher Education International Conference (pp. 414-419). Las Vegas, Nevada, USA: Association for the Advancement of Computing in Education (AACE). Retrieved July 15, 2018 from https://www.learntechlib.org/primary/p/27199/.
© 2008 Association for the Advancement of Computing in Education (AACE)