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Sense-making and credibility of health information on the social web: A multi-method study accessing tagging and tag clouds

, , , , University of Toronto, Canada

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Quebec City, Canada ISBN 978-1-880094-63-1 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA


Since its inception, the Internet has been used for a wide variety of objectives, few more popular than health care. Many professionals as well as laypersons have created web sites with health-oriented content. Recent developments in Internet technologies, referred to as Web 2.0 and social software, have emphasized the use of applications that are collaborative in nature. Users are now creating, editing, and combining content from a variety of sources, as well as sharing their own anecdotal information. Material posted online is tagged or labeled using individual indexing systems or folksonomies. Tag clouds visually represent collections of tags to facilitate navigation at a Web site. In order to help users find credible health content, we need to understand how information is being tagged. Using a sense-making theoretical framework, this research intends to explore the ways in which users tag online content and use tag clouds to find health information.


Witteman, H., Chandrashekar, S., Betel, L. & O’Grady, L. (2007). Sense-making and credibility of health information on the social web: A multi-method study accessing tagging and tag clouds. In T. Bastiaens & S. Carliner (Eds.), Proceedings of E-Learn 2007--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 6905-6910). Quebec City, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved March 26, 2019 from .


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