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Key Factors for Determining Student Satisfaction in Online Courses
Article

, St. Cloud State University, United States

International Journal on E-Learning Volume 3, Number 1, ISSN 1537-2456 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC USA

Abstract

The purpose of this study was to investigate key factors influencing student satisfaction with online courses. The Biner instrument (1993) was modified to accommodate questions relating to online courses. One-hundred five respondents out of a sample of 303 online learners completed the resulting Online Course Satisfaction Survey. The results indicated student satisfaction with online courses is influenced by 3 constructs: instructor variables, technical issues, and interactivity. Results indicated the instrument is a valid measure of student satisfaction with online courses

Citation

Bolliger, D.U. (2004). Key Factors for Determining Student Satisfaction in Online Courses. International Journal on E-Learning, 3(1), 61-67. Norfolk, VA: Association for the Advancement of Computing in Education (AACE). Retrieved October 13, 2019 from .

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