You are here:

Product Literature with Annotation and Analysis Tools - Customer Education using Learning Kits
PROCEEDINGS

, Simon Fraser University, Canada

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Vancouver, Canada ISBN 978-1-880094-57-0 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

Educational research into self-regulated learning and its associated software tools may have implications for customer support practices in the business world. Software developed for student self-regulated e-learning, could be used for informal customer training. Product information available in a shared document can be annotated, indexed, and visualized by concept maps. This paper describes how such software could be used to sustain and evolve communities of practice. Keywords: e-learning, customer education, customer training, self regulated learning, informal learning, communities of practice.

Citation

MacKie, B. (2005). Product Literature with Annotation and Analysis Tools - Customer Education using Learning Kits. In G. Richards (Ed.), Proceedings of E-Learn 2005--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 3011-3016). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved July 16, 2019 from .

Keywords

References

View References & Citations Map

These references have been extracted automatically and may have some errors. Signed in users can suggest corrections to these mistakes.

Suggest Corrections to References