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Do Information Systems Actually Improve Problem-Solving and Decision-Making Performance? -- An Analysis of 3 Different Approaches to the Design of Information Systems PROCEEDINGS

, , , McGill University, Canada

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Vancouver, Canada ISBN 978-1-880094-57-0 Publisher: Association for the Advancement of Computing in Education (AACE), Chesapeake, VA

Abstract

We present three different approaches to the research and development (R&D) of information systems: problem solving, decision making, and case-based reasoning. In contrast to case-based reasoning, problem solving and decision making are rule-based approaches. Problem solving emphasizes the sequential process of searching for a solution path. Decision making focuses on the nature of the decision outcome. We present the results of a selection of studies on the effects of these systems on the problem-solving and decision-making performance of their users. Finally, we discuss the limitations of each of the three approaches and their implications for future research.

Citation

Nakamura, C., Lajoie, S. & Berdugo, G. (2005). Do Information Systems Actually Improve Problem-Solving and Decision-Making Performance? -- An Analysis of 3 Different Approaches to the Design of Information Systems. In G. Richards (Ed.), Proceedings of E-Learn 2005--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 2251-2257). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved November 16, 2018 from .

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