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Key factors in learners’ satisfaction with the e-learning system at the University of Dar es Salaam, Tanzania
ARTICLE

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Australasian Journal of Educational Technology Volume 34, Number 4, ISSN 0814-673X Publisher: Australasian Society for Computers in Learning in Tertiary Education

Abstract

This study aimed to identify key factors that have an influence on learners’ satisfaction with the e-learning system at the University of Dar es Salaam, Tanzania, using a modified, updated DeLone and McLean (D&M) (2003) model. The research model was tested against regression analysis using a sample of 153 enrolled students. The study found that system quality, instructor quality, and service quality had a significant positive effect on learners’ satisfaction, with service quality being the strongest predictor. However, course quality was found to have no significant effect on learners’ satisfaction with the e-learning system. The findings from this study will help institutions that are planning or implementing e-learning systems to enhance learners’ satisfaction and, consequently, increase systems success. The implications of these findings are discussed.

Citation

Mtebe, J. & Raphael, C. (2018). Key factors in learners’ satisfaction with the e-learning system at the University of Dar es Salaam, Tanzania. Australasian Journal of Educational Technology, 34(4),. Australasian Society for Computers in Learning in Tertiary Education. Retrieved September 29, 2022 from .

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