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, , Iowa State University, United States

Society for Information Technology & Teacher Education International Conference, in Norfolk, VA ISBN 978-1-880094-41-9 Publisher: Association for the Advancement of Computing in Education (AACE), Chesapeake, VA


Telecommunications systems and services are the foundation of the 'Information Revolution'. From a user services perspective it is clear that issues of systems and services are related to people as well as to technology. In this section we will focus more on access and training than on technical and software developments, as might be expected for this conference which focuses on technology and teacher education. We realize the importance of developing an infrastruc-ture that addresses the complex issues of access and support. In our context we have experience of user services for more developed parts of the world, especially USA and Europe. Polly Mumma was coordinator of academic technology at the University of North Alabama for three years and recently she has been closely involved with user support for ClassNet on-line learning environment and its latest iteration, which is called Ecademy ( and Mumma & Boysen, in preparation). Niki Davis has been involved in design of online services for teacher professional development with technology for over a decade, including the recent creation of an ICT Educational Research Forum (http:// and Davis, 2000).


Mumma, P. & Davis, N. (2001). TELECOMMUNICATIONS: SYSTEMS & SERVICES. In J. Price, D. Willis, N. Davis & J. Willis (Eds.), Proceedings of SITE 2001--Society for Information Technology & Teacher Education International Conference (pp. 3024-3025). Norfolk, VA: Association for the Advancement of Computing in Education (AACE). Retrieved May 27, 2019 from .



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