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A quality picture: Perspectives on a distance learning programme
ARTICLE

, Massey University

Journal of Open, Flexible, and Distance Learning Volume 3, Number 1, ISSN 1179-7665 e-ISSN 1179-7665 Publisher: Distance Education Association of New Zealand

Abstract

Quality measures are now widely applied in higher education including in distance and open learning programmes. While quality assessment in distance education has traditionally focused on outputs and performance indicators such as retention and pass rates, there is now an increasing emphasis being placed on what quality means to the consumers of the product. Stakeholder models which take account of the needs and perspectives of different groups are also being applied. This paper reports part of a study conducted in the Business Studies faculty at Massey University which compares perceptions of quality in the extramural programme of three stakeholder groups - students, teaching staff and senior managers. A survey of students and staff highlighted areas of congruence and incongruence. Closing the gaps in perception should lead to improved assessments of quality.

Citation

McIlroy, A. (1997). A quality picture: Perspectives on a distance learning programme. Journal of Open, Flexible, and Distance Learning, 3(1), 11-18. Distance Education Association of New Zealand. Retrieved September 20, 2020 from .

This record was imported from the Journal of Open, Flexible, and Distance Learning on June 27, 2014. [Original Record]

The Journal of Open, Flexible, and Distance Learning is a publication of New Zealand Association for Open, Flexible and Distance Learning (DEANZ).

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