Analyzing Audiences for Software Manuals: A Survey of Instructional Needs for "Real World Tasks."
Technical Communication Quarterly Volume 1, Number 1, ISSN 0888-4323
Surveys 25 people who use databases at work to discover the ways in which social and organizational factors affect users' tasks and their acquisition of knowledge and skills. Finds that learning to use databases for complex tasks in work entails more than simply learning concepts and procedures for executing program functions. (PRA)
Mirel, B. (1992). Analyzing Audiences for Software Manuals: A Survey of Instructional Needs for "Real World Tasks.". Technical Communication Quarterly, 1(1), 13-38.