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E-learning: The relationship among learner satisfaction, self-efficacy, and usefulness

, Alliant International University, San Diego, United States

Alliant International University, San Diego . Awarded


The problem. The year 2000 marked a new era of growth for online learning (American Society for Training & Development, 2002). Implementing e-learning is common practice in public and private sectors (Zimmerman, 2001). Training mandates are central among the factors fueling this upsurge (Tucker, 2005). Although an increasing number of organizations are developing e-learning strategies to address their training needs, exploring online learning theoretically and identifying key factors that will enhance its effectiveness is necessary. While previous research studies have examined student satisfaction in a distance-learning environment, this topic has not been given adequate attention (Biner, Dean & Mellinger, 1994). Despite the growing convergent research threads on e-learning (Davis, 1989; Malhotra & Galletta, 1999; Wang, 2003), few have strong theoretical foundations (Salas & Cannon-Bowers, 2001). Social learning theory and attitude-behavior theory can aid in developing guidelines for creating e-learning training. The present research measured the relationships among learner satisfaction, self-efficacy, and usefulness within an e-learning context.

Method. The sample consisted of 440 government agency employees in the Southwestern United States. Participants completed mandatory e-learning courses in Training and Development's learning management system. They were asked to complete a demographics survey and three scales, Mungania's (2004) E-learning Self-Efficacy Scale, Davis' (1993) Perceived Usefulness Scale, and Wang's (2003) Electronic Learner Satisfaction Instrument. These were used to measure the relationships among employees' perceptions of self-efficacy, usefulness, and satisfaction of e-learning.


Womble, J.C. E-learning: The relationship among learner satisfaction, self-efficacy, and usefulness. Ph.D. thesis, Alliant International University, San Diego. Retrieved September 25, 2021 from .

This record was imported from ProQuest on October 23, 2013. [Original Record]

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