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Ramos, B. (2013). TELUS Customers First: Using Gamification to Provide an Interactive Learning Experience. In T. Bastiaens & G. Marks (Eds.), Proceedings of E-Learn 2013--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 201-203). Las Vegas, NV, USA: Association for the Advancement of Computing in Education (AACE).