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Computer-based Psychological Counseling on the Web: an Empirical Study of Web4health
PROCEEDINGS

, Stockholm University/Royal Institute of Technology, Sweden ; , Stockholm University, Sweden

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Washington, DC, USA ISBN 978-1-880094-54-9 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

This paper introduces an empirical study of Web4health, a Question-Answering system created as a part of a groupware for psychological counseling on the Web. A group of twenty-two test users, twelve psychotherapy patients and ten persons who had never had any contact with psychotherapy, tested the site submitting questions in natural language about psychological problems. Since our goal was to evaluate Web4health from a user perspective, we chose to apply qualitative research methods based on in-depth interviews and user observation in order to collect data. The results collected provide indications about how users experience computer-based counseling on the Web and how the online content should be presented

Citation

Andrenucci, A. & Forsell, M. (2004). Computer-based Psychological Counseling on the Web: an Empirical Study of Web4health. In J. Nall & R. Robson (Eds.), Proceedings of E-Learn 2004--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 221-224). Washington, DC, USA: Association for the Advancement of Computing in Education (AACE). Retrieved November 30, 2021 from .

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