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Usability and Instructional Design Heuristics for E-Learning Evaluation
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, , , , , , , , , The University of Georgia, United States

EdMedia + Innovate Learning, in Denver, Colorado, USA ISBN 978-1-880094-45-7 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC

Abstract

Heuristic evaluation is a methodology for investigating the usability of software originally developed by Nielsen (1993, 2000). Nielsen's protocol was modified and refined for an evaluation of an e-learning program by participants in a doctoral seminar held at The University of Georgia in 2001. The modifications primarily involved expanding Nielsen's original ten heuristics (developed for software in general) to fifteen heuristics (designed to be more closely focused on e-learning programs). The set of fifteen e-learning heuris-tics as well as the protocol that guided the evaluation process are presented. The application of this protocol to a commercial e-learning program is described along with the changes that resulted from the evaluation.

Citation

Benson, L., Elliott, D., Grant, M., Holschuh, D., Kim, B., Kim, H., Lauber, E., Loh, S. & Reeves, T.C. (2002). Usability and Instructional Design Heuristics for E-Learning Evaluation. In P. Barker & S. Rebelsky (Eds.), Proceedings of ED-MEDIA 2002--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 1615-1621). Denver, Colorado, USA: Association for the Advancement of Computing in Education (AACE). Retrieved August 20, 2019 from .

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