Student Satisfaction and Perceived Learning in Internet-Based Higher Education
Peter Shea, Eric Fredericksen, Alexandra Pickett, State University of New York, United States
EdMedia + Innovate Learning, in Montreal, Canada ISBN 978-1-880094-40-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
In the fall of 1999 students in the SUNY Learning Network completed surveys regarding their level of satisfaction and perceived learning in an entirely on-line learning environment. The goals of the research were to begin to build a profile of satisfied, successful students studying in this environment and to tie the research to theory. To generate hypotheses social learning theory was used as a conceptual framework. Data were collected from 1584 students, representing the largest study of on-line student attitudes to date. The data was analyzed using univariate analysis. Results indicated that a number of variables were significantly correlated with high levels of satisfaction and perceived learning. These included level of interaction with the instructor and classmates, satisfaction with the Help Desk, and satisfaction with the administration of the SUNY learning network. The report includes an explanation of the results relative to social learning theory.
Shea, P., Fredericksen, E. & Pickett, A. (2000). Student Satisfaction and Perceived Learning in Internet-Based Higher Education. In J. Bourdeau & R. Heller (Eds.), Proceedings of ED-MEDIA 2000--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 1067-1072). Montreal, Canada: Association for the Advancement of Computing in Education (AACE).
© 2000 Association for the Advancement of Computing in Education (AACE)
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