Library Trends
2001 Volume 50, Number 2
Table of Contents
Number of articles: 4
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What Is the Best Model of Reference Service?
David A. Tyckoson
Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values... More
pp. 183-96
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Evaluating Reference Services in the Electronic Age
Jo Bell Whitlatch
In an electronic era, the evaluation of reference and related information services should still be based on the same principles used to evaluate traditional face-to-face reference services and... More
pp. 207-17
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Long Live Old Reference Services and New Technologies
Bill Katz
Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of... More
pp. 263-85
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The Emerging Reference Paradigm: A Vision of Reference Services in a Complex Information Environment
John W. Fritch & Scott B. Mandernack
The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more ... More
pp. 286-305