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Library Trends

1996 Volume 44, Number 3

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Table of Contents

Number of articles: 1

  1. On Becoming Essential: An Agenda for Quality in Twenty-First Century Public Libraries

    Glen E. Holt

    Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution,... More

    pp. 545-71

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