Search results for author:"Phyllis H. Davidson"
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Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study
Christopher Spalding Peebles; Laurie G. Antolovic; Norma B. Holland; Karen Hoeve Adams; Debby Allmayer; Phyllis H. Davidson
New Directions for Institutional Research Vol. 102 (1999)
Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the...