Search results for author:"David Smallen"
Total records matched: 3 Search took: 0.081 secs
Educause Quarterly Vol. 25, No. 3 (2002) pp. 22–27
Offers benchmarks to help campuses evaluate their efforts in supplying information technology (IT) services. The first three help understand the IT budget, the next three provide insight into staffing levels and emphases, and the seventh relates to...
EDUCAUSE Review Vol. 39, No. 1 (2005) pp. 29–41
Benchmarking information technology services has become a vital activity for colleges and universities. The COSTS Project (http://www.costsproject.org/) is an ongoing quantitative effort to benchmark the costs of providing IT services in higher...
EDUCAUSE Review Vol. 40, No. 2 (2005)
In their efforts to better understand, plan for, and make decisions about information technology on campus, higher education leaders need data. They need benchmarking and longitudinal data. They need data about IT budgets, expenditures, and...