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Implementing a Comprehensive Model of Online Student Support Services for Online Learning Environments
PROCEEDINGS

, Lone Star College, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Montréal, Quebec, Canada ISBN 978-1-880094-98-3 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

As the number of college students enrolled in online courses continues to escalate, it becomes critical that the student support services equally scale. While most institutions invest resources in providing technical support for students at various levels, few provide other types of support such as advising services. This paper describes the creation and implementation of a comprehensive model of online student support services developed and implemented at a large U.S. institution in Houston, TX. This model includes three initiatives: Early Alert Assistance, Online Advising, and Case Management Advising. The model was fully launched in fall 2011. The successes, challenges and next steps are shared in this paper.

Citation

Britto, M. (2012). Implementing a Comprehensive Model of Online Student Support Services for Online Learning Environments. In T. Bastiaens & G. Marks (Eds.), Proceedings of E-Learn 2012--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 1 (pp. 526-529). Montréal, Quebec, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved November 15, 2019 from .

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