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Evaluating the Satisfaction of Distance Education Students of the University of the West Indies, Open Campus
PROCEEDINGS

, The University of the West Indies, Barbados

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Honolulu, Hawaii, USA ISBN 978-1-880094-90-7 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

Abstract: Student satisfaction is critical to the success and sustainability of learning institutions and particularly so for distance education institutions. This paper seeks to investigate the primary factors which influence student satisfaction in the Open Campus online environment. To address this issue the responses of 593 UWI Open Campus students to exit surveys for ten undergraduate courses were analyzed. Emphasis was placed on students’ open ended responses which relate specifically to student-tutor interactions. The findings suggest that students were most satisfied with the tutors’ nurturing characteristics. Conversely, they were dissatisfied with the tutors’ untimely feedback, especially as it related to assignments and assistance with understanding course content.

Citation

Thompson, B. (2011). Evaluating the Satisfaction of Distance Education Students of the University of the West Indies, Open Campus. In C. Ho & M. Lin (Eds.), Proceedings of E-Learn 2011--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 960-965). Honolulu, Hawaii, USA: Association for the Advancement of Computing in Education (AACE). Retrieved February 22, 2020 from .

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