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Sustainable Chatbots supporting Learning

, , , , , , Politecnico Di Milano (DEIB), Italy ; , IBM research, Italy

EdMedia + Innovate Learning, in Amsterdam, Netherlands ISBN 978-1-939797-42-1 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC


This paper proposes iMOOC (an innovative approach to adaptive learning) and iCHAT (, a novel approach to the use of chatbots (and conversational interfaces) in education. iCHAT is an original technology to develop sustainable, relatively inexpensive and easy to maintain chatbots. In our vision, a chatbot (rather than being an answering machine) may support the learning process, by implementing adaptive learning, via conversational empathic interfaces. The advantage for the learner is adaptive learning made easy. The advantages for authors (and publishers) are: (i) a new way to make existing content attractive; (ii) an additional means to expand learning possibilities; (iii) the possibility to collect “non-functional” feedback from the learners. The approach is being tested on top of two technical MOOCs that will be made available on Coursera in the early summer 2019.


Di Blas, N., Lodi, L., Paolini, P., Pernici, B., Raspa, N., Rooein, D. & Renzi, F. (2019). Sustainable Chatbots supporting Learning. In J. Theo Bastiaens (Ed.), Proceedings of EdMedia + Innovate Learning (pp. 1376-1381). Amsterdam, Netherlands: Association for the Advancement of Computing in Education (AACE). Retrieved October 19, 2021 from .