So You Want To Do Virtual Reference?
Public Libraries Volume 2001, Number 1, ISSN 0163-5506
Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)
Coffman, S. (2001). So You Want To Do Virtual Reference?. Public Libraries, 2001(1),.