You are here:

Comparison of emotional aspects in e-mail communication by mobile phone with a teacher and a friend
PROCEEDINGS

, , , Tokyo Institute of Technology, Japan

EdMedia + Innovate Learning, in Orlando, FL USA ISBN 978-1-880094-60-0 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC

Full Text

Abstract

This paper reports two researches conducted in order to examine the emotional aspects in e-mail communication by mobile phone. In these researches, the authors investigated the emotional aspects at the time of communicating with the teacher and the friend. In research one, the contents of the e-mails sent to a teacher were compared with ones sent to a friend. The result showed that e-mails sent to the teacher specified a name and affiliation, and used polite expressions. These suggested that sincerity is valued in such e-mails. On the other hand, the result showed that emoticons and chatty languages were often used in e-mails sent to a friend. In research two, we investigated the factors that evoke emotions when receiving e-mails from a teacher and a friend. The results verified that sincerity in the e-mails sent by a teacher raises more positive emotions in the receivers and suppresses unpleasant emotions more. In addition, familiarity in the e-mails sent by a friend raises more positive emotions and suppresses unpleasant emotions more.

Citation

Kato, Y., Kato, S. & Kakahori, K. (2006). Comparison of emotional aspects in e-mail communication by mobile phone with a teacher and a friend. In E. Pearson & P. Bohman (Eds.), Proceedings of ED-MEDIA 2006--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 425-433). Orlando, FL USA: Association for the Advancement of Computing in Education (AACE). Retrieved February 27, 2020 from .

© 2006 Association for the Advancement of Computing in Education (AACE)

Keywords

References

View References & Citations Map
  1. Ben-Ami, O., & Mioduser, D. (2004). The affective aspect of moderator’s role conception and enactment by teachers in a-synchronous learning discussion groups. Proceedings of ED-MEDIA 2004, 2831-2837.
  2. Connolly, T., Jessup, L.M., & Valacich, J.S. (1990). Effects of anonymity and evaluative tone in idea generation in computer-mediated groups. Management Science, 36, 97-120.
  3. Dietz-Uhler, B., & Bishop-Clark, C. (2001). The use of computer-mediated communication to enhance subsequent face-to-face discussions. Computers in Human Behavior, 17, 269-283.
  4. Dyer, R., Green, R., Pitts, M., & Millward, G. (1995). What’s the flaming problem? CMC-deindividuation or disinhibiting?. In M.A.R. Kirby, A.J. Dix, & J.E. Finlay (Eds.), People and computers (x). Cambridge: Cambridge University Press.
  5. Garton, L., & Wellman, B. (1995). Social impacts of electronic mail in organizations: a review of the research literature. In B.R. Burleson (Ed.), Communication yearbook 18 (pp.434-453). Thousand Oaks, CA: Sage.
  6. Goffman, E. (1981). Forms of Talk. Basil Blackwell, Oxford.
  7. Izard, C.E., Libero, D.Z., Putnam, P., & Haynes, O.M. (1993). Stability of emotion experiences and their relations to traits of personality, Journal of Personality and Social Psychology, 64, 847-860.
  8. Joinson, A. (1998). Causes and implications of disinherited behavior on the internet. In S. Kiesler (Ed.), Culture of the internet (pp.43-59).
  9. Kato, Y., Sugimura, K., & Akahori, K. (2001). An affective aspect of computer-mediated Communication: analysis of communications by e-mail. Proceedings of ICCE/SchoolNet 2001, 636-642.
  10. Kiesler, S. (1997). Preface. In S. Kiesler (Ed.), Culture of the internet (ix-xvi). Mahwah, NJ: Lawrence Erlbaum Associates, Publishers.
  11. Kiesler, S., Siegel, J., & McGuire, T.W. (1984). Social psychological aspects of computer mediated communication. American Psychologist, 39, 1123-1134.
  12. Kiesler, S., & Sproull, L. (1992). Group decision making and communication technology. Organizational Behavior and Human Decision Processes, 52, 96-123.
  13. Liu, Y., Ginther, D., & Zelhart, P. (2001). How Do Frequency and Duration of Messaging Affect Impression Development in Computer-Mediated Communication?. Journal of Universal Computer Science, 7, 893-913.
  14. McGuire, T., Kiesler, S., & Siegel, J. (1987). Group and computer-mediated discussion effects in risk decision making. Journal of Personality and Social Psychology, 52, 917-930.
  15. Ministry of Internal Affairs and Communications in Japan (2005). White paper of information and communications in Japan. Http://www.johotsusintokei.soumu.go.jp/whitepaper/eng/WP2004/2004index.html.
  16. Siegel, J., Dubrovsky, V., Kiesler, S., & McGuire, T.W. (1986). Group processes in computer-mediated communication. Organizational Behavior and Human Decision Processes, 37, 157-187.
  17. Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. London: John Wiley& Sons.
  18. Sproull, L., & Kiesler, S. (1986). Reducing social context cues: electronic mail in organizational communication. Management Science, 32, 1492-1512.
  19. Sproull, L., & Kiesler, S. (1991). Connections: New ways of working in the networked organization. Cambridge, MA: MIT Press.
  20. Sproull, L., & Kiesler, S. (1993). Computers, networks and work. In L. Harasim (Ed.), Global networks: Computers and international communication (pp.105-120). Cambridge MA: MIT Press.
  21. Thompsen, P.A., & Foulger, D.A. (1996). Effects of pictographs and quoting on flaming in electronic mail. Computers in Human Behavior, 12, 225-243.
  22. Walther, J.B., Anderson, J.F., & Park, D.W. (1994). Interpersonal effects in computer-mediated interaction. Communication Research, 21, 460-487.
  23. Yamamoto, M., & Akahori, K. (2005). Development of an e-learning system for higher education using the mobile phone, Proceedings of

These references have been extracted automatically and may have some errors. Signed in users can suggest corrections to these mistakes.

Suggest Corrections to References

Cited By

View References & Citations Map

  • Analysis of Anger in Mobile Phone Email Communications in Japan

    Shogo Kato, Faculty of Human Sciences, Waseda University, Japan; Yuuki Kato, Tokyo University of Social Welfare, Japan; Douglass J Scott, Waseda University, Japan; Kanji Akahori, Tokyo Institute of Technology, Japan

    E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2007 (Oct 15, 2007) pp. 6083–6090

These links are based on references which have been extracted automatically and may have some errors. If you see a mistake, please contact info@learntechlib.org.