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The House of Quality: Using QFD for Instructional Design in Distance Education
ARTICLE

American Journal of Distance Education Volume 7, Number 2, ISSN 0892-3647

Abstract

Examines the use of Quality Function Deployment (QFD) methods for the design, development, and delivery of courses and programs through distance education. Topics discussed include problems in implementing QFD; implementation of QFD in training design; and QFD's contribution to service quality improvement in distance education. (Contains 28 references.) (LRW)

Citation

Murgatroyd, S. (1993). The House of Quality: Using QFD for Instructional Design in Distance Education. American Journal of Distance Education, 7(2), 34-48. Retrieved May 26, 2020 from .

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