The House of Quality: Using QFD for Instructional Design in Distance Education
American Journal of Distance Education Volume 7, Number 2, ISSN 0892-3647
Examines the use of Quality Function Deployment (QFD) methods for the design, development, and delivery of courses and programs through distance education. Topics discussed include problems in implementing QFD; implementation of QFD in training design; and QFD's contribution to service quality improvement in distance education. (Contains 28 references.) (LRW)
Murgatroyd, S. (1993). The House of Quality: Using QFD for Instructional Design in Distance Education. American Journal of Distance Education, 7(2), 34-48.