Developing and Implementing Comprehensive Student Support Services for Online Students
Journal of Asynchronous Learning Networks Volume 17, Number 1, ISSN 1939-5256
Student retention in higher education has become a critical focus in recent years. This paper describes the efforts of Lone Star College-Online and its Online Student Support Services unit to build and implement a comprehensive suite of services for online students with the intention of enhancing the online student experience and ultimately, directly and indirectly, improving student retention rates. It is hoped that others can learn and gain from the shared successes and challenges presented in this paper. (Contains 1 table and 1 figure.)
Britto, M. & Rush, S. (2013). Developing and Implementing Comprehensive Student Support Services for Online Students. Journal of Asynchronous Learning Networks, 17(1), 29-42.
Cited ByView References & Citations Map
Students’ Perceptions about Online Support Services: Institutional, Instructional, and Self-Care Implications
Simone C.O. Conceição, University of Wisconsin-Milwaukee, United States; Rosemary M. Lehman, eInterface, United States
International Journal on E-Learning Vol. 15, No. 4 (2016) pp. 433–443
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